FAQS

Q.1 Do buckles come with a belt?
Ans. Yes. You must a belt size and color when you add the buckle to the shopping cart.
Q.2 Is my personal and credit card information safe on your website?
Ans. All transactions are done via Paypal. We don't store any of your credit card information.
Q.3 What is your privacy policy?
Ans. Click to read the privacy policy.
Q.4 Are the products on the website the same as in the store?
Ans. Yes. We carry pretty much the same products in the Web site and the store.
Q.5 Where is the nearest store near me?
Ans. Our store is located in Miami located at 2282 Coral Way Miami Fl. The store number is (305) 979-0667.
Q.6 Can you tell me when new products or special promotions are announced?
Ans. We will announce all our new products via our blog: http://blog.chromebabymiami.com Also feel free to register in our site to receive our monthly newsletter.
Q.7 Do you offer refunds?
Ans. No. We only offer store credit. Once you send your product back, we will issue a coupon that you can use in the store.
Q.8 How should I ship my return/exchange?
Ans. Please contact us at (305) 979-0667 or complete the Web form in the Contact Us page.
Q.9 Where do I ship my return/exchange?
Ans. Ship the items back to 2282 Coral Way Miami Fl
Q.10 What is your return/exchange policy?
Ans. See our return policy.
Q.11 If I send my package as a gift, will the recipient receive the invoice?
Ans. Please call us at (305) 979-0667 or complete the Web form in the Contact Us page. Provide your order number.
Q.12 Do you ship to PO boxes or APO/FPO addresses?
Ans. No we don't.
Q.13 What countries do you ship to? How long does it take to deliver?
Ans. We only ship to the United States. We ship Priority Mail which takes about 2 days. We will ship within 2 weeks unless the product is not available and you will be notified.
Q.14 What are your international shipping fees? What about duties?
Ans. Enter answer here
Q.15 What are your shipping fees?
Ans. Our shipping is free.
Q.16 Are purchases on this website really tax free?
Ans. No. We charge a 7% tax.
Q.17 Is ordering over the internet secure?
Ans. Yes it is. Your personal information is encrypted. All transaction information is done via PayPal.
Q.18 What are my payment options?
Ans. Paypal and its credit card options: Visa, Mastercard, American Express and Discover.
Q.19 How do I change or cancel an order?
Ans. Call Us at (305) 979-0667 or complete the Web form in the Contact Us page.
Q.20 How do I know that my order has been shipped?
Ans. You will be notified via email.
Q.21 What’s the status of my order? How do I track my order?
Ans. You can track your order here.
Q.22 When will my order be shipped? When will it arrive?
Ans. You will be notified via email and you will be able to track the package.
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